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1. Check-In & Check-Out Times

• Check-In: 14:00–20:00
• Check-Out: 08:00–10:00
• We do not have a 24/7 reception, so each guest will be greeted by the Hostel Manager in person.

How to Check-In?

• Option 1: Schedule your arrival time with the Hostel Manager (±30 minutes). The manager will meet you at the agreed time.
• Option 2: If you did not confirm your arrival time or contact us in advance:

Do not attempt to enter the hostel without proper check-in.
Call or message us at +37368188352 to request check-in.
The manager will schedule a specific time for your arrival (subject to availability).
Note: Immediate check-in is unlikely, as the manager may not be on-site.

Late Arrival Policy:
If you miss your scheduled check-in time, the manager will wait 20 minutes before departing. If delayed, contact us immediately (call, message, or ask a local for assistance—there are always people nearby!). Failure to notify may result in fees or rescheduling.

SIM Cards with Internet:
SIM cards with internet can be purchased in Chisinau for €4 , ensuring you stay connected. Don’t worry—there’s no need to fear being lost or harmed in Transnistria! (This is a joke! No such incidents involving foreigners have occurred in the past 35 years.)
Late Check-In Fees:

• 20:00–22:00: €5 per person
• 22:00–23:00: €7 per person
• 23:00–00:00: €10 per person

Early Check-In Fees:

• 10:00–14:00: €6 per person
• Note: If your room is still being cleaned, you may leave luggage and explore the city for 2 hours.

Early Check-Out Fees:

• 06:00–08:00: €8 per person

Late Check-Out Fees:

• 10:00–14:00: €10 per person

Luggage Storage:

• Before Check-In: Treated as an early check-in (see fees above).
• After Check-Out: €2 per person (stored with our partner shop next door).

2. Payment Policy
Accepted Currencies: Pridnestrovian (Transnistrian - TN) Rubles are priority.
€ (EUR) and $ (USD) are also accepted. Moldovan Lei (MDL) is counted at a 1:1 rate with TN Rubles. 500 MDL = 500 TN Rubles.
Prices are displayed in MDL because Pridenstrovian (transnistrian - TN) Rubles are not recognized by these platforms.
Security & Keys Deposit:
€25 per room for 1–2 guests .
€50 per room for 3+ guests .
(Deposits are refundable but cover damages or rule violations.)
Third-Party Bookings (Airbnb, Agoda, etc.):
Important: We may not receive your correct contact details via these platforms. You must message us directly to confirm check-in instructions.

3. House Rules

• No Shoes Inside: Shoes must be removed at all times.
• Daily Cleaning Hours: 10:00 AM–12:30 PM. Rooms must be vacated by 10:00 AM for cleaning.
• No guests allowed inside during this time (including in rooms).

Prohibited Items/Actions:

• Sleeping Bags/Blankets: Not allowed. Penalty: €100 (prevents bedbugs).
• Smoking/Candles/Open Flames: Strictly prohibited. Penalty: €200 (smoke removal costs).
• Do not plug-in the electric boiler in the toilet. We have hot water 12 month a year. Boiler is installed for emergency only.
• Alcohol/Drugs/Food/Drinks in Rooms/Balcony: Not permitted.

Exception: Water may be consumed in the kitchen (ceramic flooring).
Penalty: Full deposit forfeiture .
Note: Enjoy drinks at local bars—7+ options within a 10-minute walk!

Quiet Hours:

• Curfew (23:00–08:00): No music, cooking, or loud noise.
• No parties allowed at any time.

Unauthorized Stay: Remaining on premises without payment is prohibited.
Washing Machine: €5 per load (manager approval required).
Cleanliness: Clean shared spaces (kitchen, shower, toilet) after use.
Electrical Safety: Do not use plugs near beds or leave devices plugged in unattended.
Liability Waiver: The hostel is not responsible for lost or damaged belongings.

Parking:

• Bicycles: Indoor storage (at your own risk).
• Cars: Free street parking available.
• Secure Parking (24/7 CCTV): Available at Red Star Guest House .

Pets:

• Fee: €10,000 per animal per night.
• Deposit: €50,000.

4. General Terms

• By booking, guests agree to these rules. If not , you are welcome to cancel your booking and search for another hostel with no rules, no deposits, or "everything allowed" policies. We take a different approach to hospitality—so if you prefer party hostels, do not book here .
• Non-Refundable Payments: Accommodation and deposits cannot be refunded in case of violation of House Rules.

Rule Violations:

• Immediate cancellation of stay.
• Single warning before removal.
• Deductions from deposit to cover damages. If damage costs exceed the deposit, guests must cover the full restoration cost.

Advanced Reservations (30+ Days):

• Get in touch with us via WhatsApp to arrange the ONLINE payment of non-refundable deposit for first night of stay. If you booked 3 or more nights please pay for first 2 nights.
• Those who booked via platforms like AirBNB, bookingcom, Agoda, etc. This policy helps us manage bookings more effectively during the busy season and is based on the following reasons: Some travelers book without financial commitment, as payment is in cash on arrival. Unfortunately, many guests do not inform us if their plans change. When no one shows up on the check-in day, we’re unable to offer the room to others, resulting in lost income despite having reserved the space. If a guest does not arrive, the prepayment serves as a small compensation for our time and effort. For bookings of 3 or more nights, we kindly ask for payment of the first two nights in advance.Send proof of travel (e.g., tickets to Chisinau/Odessa) to +37368188352 within 2 days of booking.
• Failure to provide proofes and deposit will result in your room being reassigned. No complaints will be accepted thereafter.